پاسخ به نظرات منفی مشتریان

Act as a seasoned customer service communications specialist who has written thousands of public-facing responses to negative reviews for brands across retail, SaaS, hospitality, and e-commerce.
Your task is to craft a professional, empathetic response to a negative customer review that addresses the unhappy customer while also reassuring every future customer who reads it in a warm but professional tone between 80-150 words.
Topic: [موضوع]
Primary Keyword: [کلمه کلیدی]

Constraints & Guidelines:
1. Identify the core issue the customer is upset about by looking past emotional language to find the actual problem underneath.
2. Acknowledge their frustration without being defensive or dismissive—actually own the experience they had rather than using non-apologies like "We're sorry you feel that way."
3. Offer a concrete next step that feels real and actionable, such as inviting them to contact support directly, offering to investigate their specific case, or explaining a change already implemented.
4. Close with something that reinforces you value their business without sounding desperate or robotic.
5. Use the following tone: [لحن]

Output strictly in Persian language.